New and improved CarePair

CarePair has been rebuilt to make it easier to find the right people, keep important information together, and manage more of the care journey in one place. The new version is not just a visual refresh. It adds practical tools, clearer workflows and stronger protections across the service. 

Highlights at a glance

• Clearer sign-up and profile setup for both employers and carers.
• Better matching and safer in-platform messaging.
• A private document library with secure sharing inside CarePair. 
• A guided care plan tool for employers and a CV builder for carers
• QR-based shift attendance records with check-in and check-out history.
• Stronger review, reporting and security controls behind the scenes.

What has changed and why it matters

Improvements

Clearer website and sign-up journey

It is easier to understand what CarePair does, choose the right account type, and complete your setup without unnecessary confusion.

More structured profiles

Profiles now give a clearer picture of needs, experience, availability and preferences, which helps people make better decisions before they get in touch.

Better matching

Match results are more useful and easier to follow, so users can spend less time searching and more time speaking to suitable people.

Safer messaging

Conversations stay within CarePair more easily, which supports better record keeping, clearer communication and a safer starting point for first contact.

Stronger reporting and admin tools

Issues can be reviewed more clearly and consistently, helping the service respond better when something needs checking.

Stronger account and file protections

Behind the scenes, the rebuilt service has better controls to reduce misuse, protect accounts and handle private information more safely.

New features

Private document library

Important files can be stored in one place instead of being scattered across emails and devices, making paperwork easier to manage.

Secure document sharing

Documents can be shared directly inside CarePair with more control over who can see them, helping users share information more confidently.

Document review and moderation

Sensitive uploads are handled in a more controlled way, which supports trust and reduces the chance of unsuitable material remaining live.

Employer care plan tool

Employers can build a clear care plan section by section, making it easier to prepare practical information for carers and keep it up to date.

Optional AI help for care plans

Rough notes can be turned into clearer draft wording more quickly, while the employer still stays in control of the final content.

Carer CV builder

Carers can create a professional CV inside CarePair, helping them present themselves more clearly and apply for roles with less effort.

Optional AI help for CV writing

Users who know their experience but find writing difficult can turn bullet points into a stronger first draft.

PDF export for care plans and CVs

Documents can be downloaded, reused and shared more easily, so work done in CarePair has value beyond a single screen.

More flexible CV options

Carers can choose how to present references, photos and work history, making the final CV more realistic and personal.

QR-based shift attendance

Check-in and check-out records create a clearer visit history for both carers and employers, which helps with day-to-day organisation.

Missed checkout corrections

If a checkout is missed, the record can be corrected through a clearer process instead of leaving gaps or confusion in the log.

Shift history views

Both sides can look back at attendance records, making it easier to check visits, timings and past activity.

Stronger reporting and admin tools

Issues can be reviewed more clearly and consistently, helping the service respond better when something needs checking.

Stronger account and file protections

Behind the scenes, the rebuilt service has better controls to reduce misuse, protect accounts and handle private information more safely.

A better experience for employers

• Create structured care plans without starting from a blank page.
• Keep key paperwork together and share it securely when needed.
• See clearer matches and communicate through a more dependable workflow.
• Use attendance records to keep a better operational history of visits and shifts.

A better experience for carers and support workers

• Build a stronger profile and a more professional CV inside CarePair.
• Store and share useful documents in one place.
• Track check-ins, check-outs and shift history more easily.
• Use a clearer path from profile to match to conversation.

Designed to support trust

The rebuild also brings stronger review, reporting and account controls, including clearer account approval, safer messaging rules, document review, and improved handling of concerns or misuse. The aim is a service that feels more dependable for everyone using it.

Ready to explore the new CarePair?

Create your profile, or update your details, and make the most of the new tools now available across the platform.